6 Things Customers are Searching for on Your Company Website

Fri, Aug 10, 2007

Customers visit your company website for one thing – to get information. More importantly, they want it ASAP, for they can switch to your competitors in just one click of a mouse. Make sure you have the following essential information easily accessible to your online visitors:

In-depth information about your products or services offered and your corresponding rates. You can also include some product samples, credible reviews, and testimonials from your existing customers.

Product support like FAQ and troubleshooting guidelines.

Press Release section so your online customers are updated about new products launched or any changes in your company. Also, press releases help increase the ranking of your site, according to Internet Marketing with Matt Bacak.

Background info on your company including history, management team, mission and vision, affiliations, and list of accomplishments. This is very relevant among professional service firms to establish their credibility to potential clients.

Detailed contact information such as e-mail address, landline and VoIP number, fax number, and office address.

Sitemap or a collection of hyperlinks that outlines a website’s structure, to simplify navigation.

In every communication, it is very important to have both form and content. Likewise, it is not enough that you have the best product in market. You must also create a compelling visual appeal so your customers will stay longer on the site. Visit our sister Design Blog, to get some highly effective and practical tips about design, infographics, blogging, and site analytics.

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This post was written by:

Mallesh - who has written 655 posts on Logo Design Blog.

Mallesh Bonigala, an entrepreneur since 1999, specializes in logo design, graphic design, branding, website design and content management applications.

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