Comments on: Excellent Customer Service Can Turn Misery to Magic http://www.logodesignworks.com/blog/excellent-customer-service-can-turn-misery-to-magic Thu, 30 Jun 2011 11:37:14 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Small Business Tips » Blog Archive » Leading by Listening http://www.logodesignworks.com/blog/excellent-customer-service-can-turn-misery-to-magic#comment-1549 Small Business Tips » Blog Archive » Leading by Listening Sat, 12 Jul 2008 16:01:12 +0000 http://www.logodesignworks.com/businesstips/excellent-customer-service-can-turn-misery-to-magic#comment-1549 [...] talking too much or dominating every business meeting. We might be carried away by our passion to delight our customers, or even frustration about our current business [...] [...] talking too much or dominating every business meeting. We might be carried away by our passion to delight our customers, or even frustration about our current business [...]

]]> By: Small Business Tips » Blog Archive » Startup’s Guide on Getting Customer Feedback http://www.logodesignworks.com/blog/excellent-customer-service-can-turn-misery-to-magic#comment-1548 Small Business Tips » Blog Archive » Startup’s Guide on Getting Customer Feedback Sat, 12 Jul 2008 16:00:06 +0000 http://www.logodesignworks.com/businesstips/excellent-customer-service-can-turn-misery-to-magic#comment-1548 [...] front-line customer service agents engage customers every single day, giving them enough exposure to establish a relationship [...] [...] front-line customer service agents engage customers every single day, giving them enough exposure to establish a relationship [...]

]]> By: Small Business Tips » Blog Archive » Single Person Businesses Continue to Grow http://www.logodesignworks.com/blog/excellent-customer-service-can-turn-misery-to-magic#comment-1547 Small Business Tips » Blog Archive » Single Person Businesses Continue to Grow Fri, 11 Jul 2008 18:40:07 +0000 http://www.logodesignworks.com/businesstips/excellent-customer-service-can-turn-misery-to-magic#comment-1547 [...] So, gear up to outsmart and outpace your competitors with innovative marketing programs and strong customer service. [...] [...] So, gear up to outsmart and outpace your competitors with innovative marketing programs and strong customer service. [...]

]]> By: Small Business Tips » Blog Archive » How to Spot Business Opportunities http://www.logodesignworks.com/blog/excellent-customer-service-can-turn-misery-to-magic#comment-1546 Small Business Tips » Blog Archive » How to Spot Business Opportunities Fri, 11 Jul 2008 18:12:51 +0000 http://www.logodesignworks.com/businesstips/excellent-customer-service-can-turn-misery-to-magic#comment-1546 [...] is important to match it with your competencies and experience. If the problem in one industry is customer service for instance, is your business equipped to make a difference in this [...] [...] is important to match it with your competencies and experience. If the problem in one industry is customer service for instance, is your business equipped to make a difference in this [...]

]]> By: Small Business Tips » Blog Archive » Stay Focused on Your Startup http://www.logodesignworks.com/blog/excellent-customer-service-can-turn-misery-to-magic#comment-1545 Small Business Tips » Blog Archive » Stay Focused on Your Startup Fri, 11 Jul 2008 18:09:20 +0000 http://www.logodesignworks.com/businesstips/excellent-customer-service-can-turn-misery-to-magic#comment-1545 [...] on customer service. It is not enough to sell product to every customer; you must delight them always so they will [...] [...] on customer service. It is not enough to sell product to every customer; you must delight them always so they will [...]

]]> By: How to Differentiate Your Company in 4 Easy Steps | Logo Design Works http://www.logodesignworks.com/blog/excellent-customer-service-can-turn-misery-to-magic#comment-1542 How to Differentiate Your Company in 4 Easy Steps | Logo Design Works Tue, 25 Sep 2007 02:01:30 +0000 http://www.logodesignworks.com/businesstips/excellent-customer-service-can-turn-misery-to-magic#comment-1542 [...] you talk with your customers and ask them what sets your company apart from your fierce competitors, do you think they can tell [...] [...] you talk with your customers and ask them what sets your company apart from your fierce competitors, do you think they can tell [...]

]]> By: Learn the New Business Approach Towards Customer Service | Logo Design Works http://www.logodesignworks.com/blog/excellent-customer-service-can-turn-misery-to-magic#comment-1541 Learn the New Business Approach Towards Customer Service | Logo Design Works Thu, 06 Sep 2007 19:33:11 +0000 http://www.logodesignworks.com/businesstips/excellent-customer-service-can-turn-misery-to-magic#comment-1541 [...] small businesses consider excellent customer service as their main competitive edge to convert the neglected customers of the big players. Despite the [...] [...] small businesses consider excellent customer service as their main competitive edge to convert the neglected customers of the big players. Despite the [...]

]]> By: 3 Steps to Enhance Customer Loyalty for Your Small Business | Logo Design Works http://www.logodesignworks.com/blog/excellent-customer-service-can-turn-misery-to-magic#comment-1540 3 Steps to Enhance Customer Loyalty for Your Small Business | Logo Design Works Sun, 02 Sep 2007 08:05:12 +0000 http://www.logodesignworks.com/businesstips/excellent-customer-service-can-turn-misery-to-magic#comment-1540 [...] different loyalty programs, think again. Just like in friendship, loyalty must be earned through excellent service and high quality products, over a period of time. Borrowing the words of Zoomstart, loyalty is all [...] [...] different loyalty programs, think again. Just like in friendship, loyalty must be earned through excellent service and high quality products, over a period of time. Borrowing the words of Zoomstart, loyalty is all [...]

]]> By: Delight Your Business Clients | LogoDesignWorks http://www.logodesignworks.com/blog/excellent-customer-service-can-turn-misery-to-magic#comment-1539 Delight Your Business Clients | LogoDesignWorks Mon, 30 Jul 2007 17:40:37 +0000 http://www.logodesignworks.com/businesstips/excellent-customer-service-can-turn-misery-to-magic#comment-1539 [...] big advantage of our small businesses is our ability to give more personalized customer service. In our business they are not just numbers but important customers. We know their first names and [...] [...] big advantage of our small businesses is our ability to give more personalized customer service. In our business they are not just numbers but important customers. We know their first names and [...]

]]> By: Handling Angry Customers | LogoDesignWorks http://www.logodesignworks.com/blog/excellent-customer-service-can-turn-misery-to-magic#comment-1538 Handling Angry Customers | LogoDesignWorks Fri, 29 Jun 2007 20:49:37 +0000 http://www.logodesignworks.com/businesstips/excellent-customer-service-can-turn-misery-to-magic#comment-1538 [...] Regardless of the reasons, we need to devise some sort of standard operating procedure (SOP) to arrest these problems. After all, we must be aiming towards superior customer experience. [...] [...] Regardless of the reasons, we need to devise some sort of standard operating procedure (SOP) to arrest these problems. After all, we must be aiming towards superior customer experience. [...]

]]> By: Check Your Email Response Time | LogoDesignWorks http://www.logodesignworks.com/blog/excellent-customer-service-can-turn-misery-to-magic#comment-1537 Check Your Email Response Time | LogoDesignWorks Fri, 29 Jun 2007 20:12:14 +0000 http://www.logodesignworks.com/businesstips/excellent-customer-service-can-turn-misery-to-magic#comment-1537 [...] Excellent customer service can be your unique selling proposition and it is stronger than any price deals or discounts you can offer. Gauge your response time and if you’re confident about your performance, build up this advantage over competition. Make sure you do not forget to use snail mails to augment your customer service performance. [...] [...] Excellent customer service can be your unique selling proposition and it is stronger than any price deals or discounts you can offer. Gauge your response time and if you’re confident about your performance, build up this advantage over competition. Make sure you do not forget to use snail mails to augment your customer service performance. [...]

]]> By: raj http://www.logodesignworks.com/blog/excellent-customer-service-can-turn-misery-to-magic#comment-1536 raj Thu, 28 Jun 2007 14:24:29 +0000 http://www.logodesignworks.com/businesstips/excellent-customer-service-can-turn-misery-to-magic#comment-1536 Here's another bad customer service story, this time from Guy Kawasaki, about his experience with AT&T and trying to cancel a service he had never ordered in the first place. I regularly have problems like this with one of my web hosting providers: http://blog.guykawasaki.com/2007/06/my-iphone-revie.html Here’s another bad customer service story, this time from Guy Kawasaki, about his experience with AT&T and trying to cancel a service he had never ordered in the first place. I regularly have problems like this with one of my web hosting providers:

http://blog.guykawasaki.com/2007/06/my-iphone-revie.html

]]> By: raj http://www.logodesignworks.com/blog/excellent-customer-service-can-turn-misery-to-magic#comment-1535 raj Wed, 27 Jun 2007 23:21:09 +0000 http://www.logodesignworks.com/businesstips/excellent-customer-service-can-turn-misery-to-magic#comment-1535 How's this for customer service? Yesterday, I ordered two pizzas and a salad for delivery. Because it had been a while since I ordered from the chain, I repeatedely stated the price of each item out loud, as per the flyer I had on hand, and asked the CSR if each was correct. Each time, she didn't respond, but after I persisted, she made a non-commital sound that I mistakenly took for confirmation. When my order showed up, the delivery guy told me after I'd started punching in a tip that he was the owner. Usually, I don't tip owners, especially because this place is so over-priced to begin with, but their pizza is delicious. Maybe I'm a jerk, but that's that. But after he left and I finally found the receipt (which many drivers seem to want to hide from me), I found out I had been overcharged $4. Not a lot, but it's the principle, since I also got taxed on the excess. So I called the same CSR and she conveniently seemed to have forgotten that I asked about the price of each item but remembered a few Seinfeld/Kramer jokes about do-it-yourself pizza. And yet, get this, yet she stated bluntly to me that the price of everything had gone up in the morning. So I guess customers don't need to know this kind of information. What kind of customer service is that? As someone that works out of the house and orders meals in a lot, I'm a bad food customer to peeve off. These idiots will be blogged about on my food blog, and I'll be putting in a review of them on Google Maps. They've lost a customer who would have been semi-loyal. And, if I'm not mistaken, they violated the HEARD concept mentioned above. crusty in canada How’s this for customer service? Yesterday, I ordered two pizzas and a salad for delivery. Because it had been a while since I ordered from the chain, I repeatedely stated the price of each item out loud, as per the flyer I had on hand, and asked the CSR if each was correct. Each time, she didn’t respond, but after I persisted, she made a non-commital sound that I mistakenly took for confirmation.

When my order showed up, the delivery guy told me after I’d started punching in a tip that he was the owner. Usually, I don’t tip owners, especially because this place is so over-priced to begin with, but their pizza is delicious. Maybe I’m a jerk, but that’s that. But after he left and I finally found the receipt (which many drivers seem to want to hide from me), I found out I had been overcharged $4. Not a lot, but it’s the principle, since I also got taxed on the excess. So I called the same CSR and she conveniently seemed to have forgotten that I asked about the price of each item but remembered a few Seinfeld/Kramer jokes about do-it-yourself pizza. And yet, get this, yet she stated bluntly to me that the price of everything had gone up in the morning. So I guess customers don’t need to know this kind of information. What kind of customer service is that?

As someone that works out of the house and orders meals in a lot, I’m a bad food customer to peeve off. These idiots will be blogged about on my food blog, and I’ll be putting in a review of them on Google Maps. They’ve lost a customer who would have been semi-loyal. And, if I’m not mistaken, they violated the HEARD concept mentioned above.

crusty in canada

]]>