March 15, 2010 | Category: Success Stories | Tags:

Mario Batali: Small Business Success Story

Few people think of a celebrity chef as a small business success story, but just a little more than ten years ago Mario Batali was a small time chef just opening his first restaurant. The fact that he is a household name a decade later with fourteen successful restaurants only underscores the extreme success that small business owners can find with careful marketing and good management.

According to Mr. Batali, success is a simple formula, with personnel being the first part. Everyone from the bus boys to the head wait staff must feel that they are appreciated by their employer and come to work ready to give their very best. This creates a service environment that will keep the customers coming back as well.

Another key to small business success according to Mr. Batali is having experts advise you along the way along with a strong logo design. This can be in the form of a consultant, an employee, or even a business partner. In Batali’s case, his business partner Joe Bastianich handles many of the nitty details that would otherwise keep the celebrity chef far from his kitchen.

Another part of success that often gets lost in the muddle is quality. Batali is quick to point out that restauranteurs who are short on time or money will skimp on either materials or time, choosing lower quality options that compromise the strength of the brand and keep customers from coming back. This is a common pitfall in every type of small business, but luckily one that can be managed by careful quality control.

Batali sees his role as a celebrity as different and separate from his role as a chef and restauranteur. While his many shows certainly provide free publicity for his restaurant logos, they also take a significant amount of time away from them. However, he sees his media appearances, businesses, and cookbooks as a single brand, with all aspects complimenting and bolstering each other. By paying careful attention to the Mario Batali brand, this chef has been able to become a small business success story.

Mario Batali is quick to point out that, despite his meteoric rise to fame, the restaurant business can be extremely brutal. He is quick to point out that around 70% of all new restaurants fail, often for lack of attending to one of the issues mentioned above. He admits that he would be reluctant to open a restaurant in the current economy unless the conditions were just right. Current trends point to affordable, comfort food as a trend in down economies, so this may be one such untapped market.

As you can see, not just success but wild, unbelievable success are available to the small business owner who makes wise decisions and takes branding seriously. Not every restaurant owner can be the next Mario Batali, but there is plenty of room for success in this and all other fields of small business. By paying attention to personnel, controlling quality, branding intelligently, and hiring consultants when necessary, you too can find the same success.

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