How Thanks Can Benefit Your Small Business
If you want to boost the productivity in your workplace, you should start by saying “thank you” to your employees. According to Brain Based Business, these two simple yet powerful words can transform both your personal and professional relationships.
Say thanks to somebody – for something - according to Dr. Robert Emmons … and watch the power of gratitude transform the human brain. It also brings benefits not found in any ordinary workplace.
Managing your employees is very similar to marketing to your customers. They also need appreciation and recognition. Whether you are saying thanks to your employees or customers, you should observe the following:
Timing is Important
Saying thanks right away instead of waiting for another hour or day renders maximum impact to the receiver. Showing your appreciation is more about courtesy and less about creativity.
If you want to send a thank-you gift to a loyal customer, you should do it before or after holidays, but not during holidays. Chances are, many businesses including your competitors will do the same and that will not make you unique.
Thank Even Complaining Employees and Customers
You should not limit your appreciation to your good employees and loyal customers. In fact, you should try to give a little more attention to your complaining customers and employees. Outspoken employees might help you correct some of the recurring problems in your company such as miscommunication or unsanitary workplace.
Also, a complaining customer is most probably a buying customer. Annoyed customers do not usually complain about your products or services. What they do is shift to your competitors. If a customer complains, it means they he or she is still interested in your product or service, provided you correct your mistakes. Thank them for giving you that one more chance.
